The Ins And Outs of How We Do Business
Frequently asked questions
What types of customers do we work with?
We specialize in offering impeccable residential cleaning services, to those in need of consistent and reliable cleaning professionals. We offer flat rates, competitive pricing, and we stand by all of our services with a complete satisfaction guarantee!
What should the customer know about our pricing?
How does our referral program work?
Invite a friend and earn a $10 credit for each referral that begins service.
Do we require a service contract?
There is a simple service agreement for each appointment. However, we do not require any long term contract, you are free to cancel or schedule new service any time!
What level of experience do our cleaning pro's typically possess?
Atlas Cleaning Solutions was established in 2018. Our experienced staff offers over 20 years of collective experience. On average, our cleaning experts posses 5-7 years of experience. We perform background checks on all of our employees, as well as regular drug screening to ensure we hire only the most qualified professionals.
What is your typical process for working with a new customer?
What advice would you give a customer looking to hire a provider in your area of work?
What questions should customers think through before talking to professionals about their project?
How did we get started in this industry?
What is a recent project we are fond of, what was special about it?
Billing & Pricing
Transparent. Simple. Convenient.
All payments are processed electronically at the time of appointment. Invoices are sent via email once your appointment has been scheduled. Automatic payment is available for recurring service.
In order to provide reliable service to our clients, we maintain a fixed weekly schedule. If you need to reschedule, please communicate as soon as possible. All missed appointments and cancellations within less than 24 hours of your scheduled appointment window will be assessed a $50.00 late cancellation fee.
We provide simple, reliable, and professional cleaning services. In an effort to ensure everything is done to standard initially, we perform a walk-through with all of our clients at the end of each cleaning. If you feel we missed a step, call us within 24 hours and we will work to resolve any concerns you may have. If needed we will return within 48 hours to correct any service related issue. It is our goal to provide the highest level of quality, service, and value!